Support
Answers to common questions, and a direct line to the team that runs Tenant Excellence.
Help
Common questions
I didn’t get my sign-in code.
Codes expire after 10 minutes, and you can ask for a new one after 30 seconds. Check your spam or quarantine folder and allow e-mail from the Tenant Excellence sender.
Can I sign in without an e-mailed code?
Yes. Add a passkey from Account in the dashboard: your fingerprint, face or device PIN then replaces both the password and the code.
How do we connect our Microsoft tenant?
From Your tenant in the dashboard, choose Connect with Microsoft. An administrator of your tenant approves read-only access once.
What does the assessment read, and what is stored?
It reads Microsoft Graph and Azure Resource Manager with read-only permissions. Tenant Excellence keeps only who you are, which tenant is yours and what you choose to attach or share. The Security page lists every stored record, and the privacy policy explains how it is handled.
How do auditor links work?
An auditor link opens a read-only snapshot of one framework for 24 hours, and you can revoke it at any time. Images attached to its rows open while the link is valid.
What evidence can I attach?
Command output as text, and PNG, JPG or WebP images of up to 10 MB each, 20 per control.
How do we add a user or change our package?
With an Azure Marketplace subscription, anyone in your Microsoft Entra directory signs in with Microsoft and has an account from the first sign-in, and you change your package by changing the plan in the Azure portal. For a tenant the NSE team set up for you, write to support to add someone or to change your package.
A result doesn’t look right.
Rows marked Permission needed are missing a consent: grant it and run the assessment again. Otherwise, write to support with your tenant and the time of the run.
Contact support
Tell us what happened and we’ll reply by e-mail.
Or write to us at support@tenantexcellence.com.